Consumer attitudes to food and drink away from home are shifting.

There are emerging desires for more sustainable products linked to community and a sense of place.

We create specific consumer personas that reflect these attitudes and complement our insight tools.

The New Standard

The New Standard sets workplace experience benchmarks, by city, by country.

It’s the insight starting point for organizations to begin new experience journeys and exceed expectations.




INDEXER is a profiling tool that reveals how an organization is performing against the benchmarks revealed by the New Standard in its city or region.

The outputs provide the basis for continuous improvement.

Once in place the Indexer dashboard can monitor changes in behaviors and attitudes linked to KPIs.


Our live and agile measurement solution offers quick ‘temperature checks’ of consumer opinions.

It’s scalable to fully integrate with all management metrics, but can be tailored to local needs.